Communication Strategies

Every Deaf or HOH person is different and has different needs and strengths dealing with their communication requirements on a daily basis. The strategies suggested here are not a blanket method for every Deaf or HOH person you will encounter, but they will aid, and facilitate better communication for that person. I am not a therapist, and by no means an learned expert, other than in what I have experienced myself; however what I suggest, holds true for many people, even if they are hearing.

For myself personally, I am a strong lip reader, and have the ability to use logic, common sense and a strong vocabulary to decipher what is being said to me. It is why for so many years I was able to fake it, cope in many social situations, and use the phone reasonably well. I am so strong in the use of my coping mechanisms that many people didn’t realize I had a hearing loss, unless I told them. However, it does not mean I never had conversational mishaps, or felt lost in a group setting, or completely miss an entire conversation, because I did, quite frequently. Not every Deaf or HOH person copes the same way I do, in fact far from it. Every one of us has different backgrounds, different losses, different support systems, and different educational background which all impact our ability to interpret the conversation at hand.

For those of us doing auditory verbal therapy, we are learning to rely on what we actually hear, to interpret the words being spoken without the use of lip reading. As a new C.I. Recipient, this is a new territory for me, but it has given me greater understanding on the mechanics of speech development, speech comprehension, and conversely, conversational requirements and skills.

A Deaf or HOH individual has what is called an Auditory Processing Disorder, simply by having the loss of hearing. However there are hearing people and children that have APD as well and also require communication strategies, because something in their brain is not transmitting information correctly. This is a link to a page that defines and explains APD, and if one Googles the term, you will find many more sites explaining this disorder.

So what kinds of strategies must one use when encountering a Deaf, or HOH individual? It depends on the age of the person because infants, toddlers, and children have different needs that are rapidly changing. Therefore the strategies that I am mentioning, while they can, and should be used with young children, are largely for the individuals over the age of ten, which is the age that I feel Deaf or HOH children are fully capable of being responsible for their own communication needs and requirements. I will elaborate more in a second post on the needs of Deaf and HOH children under the age of ten.

This is not a comprehensive list, so I may add to it as they occur to me over time, but for now:

1. Visibility: this means good lighting, appropriate distance for lip reading, ensuring we have our glasses on or contacts in, not having the sun or a bright light behind you..

2. Lip Reading: speak normally, don’t over enunciate, enunciate properly (no mumbling), face the person, and make sure they are looking at you, if you are a fast speaker, slow down a little, trim the facial hair so we can see your lips (or better yet be clean shaven), keep hands and objects away from the face/mouth as they are very distracting, don’t talk while chewing food or gum. Don’t whisper or speak too loudly, as we are distracted by that, and prefer normal speech volume. Do so if required if needing to be quiet, or in a noisy environment.

3. Body Positioning: position yourself where you can be lipread, heard (within the normal range of spatial proximity, three feet), sit down if needed, do not speak behind the person. In a restaurant, when possible, position yourself that what you say, gets directed to the a Deaf or HOH person, rather than to an empty void. (Not easy, but at least try!)

4. Noise: be aware of background noise and eliminate where possible, by turning down or muting the stereo, TV, or relocating to a quieter setting if possible. If noise cannot be eliminated, be prepared to repeat, either a word or the full sentence. Or better yet, sign, finger spell, or write down what you are trying to say. Speak up if needed.

5. Gesturing & Body Movement: reduce or stop altogether gesturing while talking and stay still if possible, don’t move around while talking because doing so means lip reading is harder and we become distracted by your actions. If you must move around because you are demonstrating something, then be prepared to explain again, or break it down into segments. Keep your head up so that your mouth is visible. Give eye contact.

6. Repeat: repetition is often necessary, when you are asked to, please do not be frustrated, or change the words you used, and do not dumb down or simplify what you are saying, unless it’s asked, or needs to be age appropriate for a child. We will often tell you if it is a word we missed or the whole thing, so repeat back only what we ask for. Speak up if you are a quiet speaker. A note: a single syllable word is harder to lipread and decipher than a multisyllabic word, so if one must change a word, use a multisyllabic one instead.

7. Timing: timing is crucial, and this holds for everyone. If we are actively doing something, either wait until we are finished, or get our attention and ask us to stop if it’s important and we are able to do so. Also give us time to process what has been said, stop periodically to check to see if we have comprehended what you have said.

8. Attention: ensure you have our attention, by making sure we are looking at you and aware that we are being spoken to, tap the person on the shoulder, stand in front, eliminate distractions, and even ask if we are ready, if we have been interrupted from something. Please don’t wave your hand in front of our face, it is rude. Eye contact is essential between both of you.

9. ASL: learn and use ASL if your family member, partner, or friend requires it. We understand if you make mistakes, we will help you learn, and we also understand if you aren’t proficient. The effort, and caring behind it is appreciated. If in a customer service or emergency service field, it is crucial to know at least a rudimentary amount if signs so that you can at least convey something to the individual.

10. Assumptions: do not assume we are following every word, or understood every word simply because we are looking at you, actively participating, saying yes, or responding appropriately. Sometimes we are just guessing or faking it. Don’t assume that because we don’t respond, that we are ignoring you, snubbing you, snobbish, or don’t want to talk to you (although sometimes that is true!). Just because we get part of the conversation does not mean we get it all. Sometimes one word missed derails the rest of the conversation, or we become distracted and miss key elements of the conversation. Ask if we understood, clarify what we think we heard. Most of us do this by habit, but often, we also don’t like to admit when we didn’t understand something.

11. Understand: that like anyone else, if we are ill, tired, distracted by our children or environment, that we are affected by things we cannot always control or eliminate, just like you. If these things affect your own abilities to communicate effectively, then understand it is doubly difficult for us to overcome these as well. No one is always at their best, and that always impacts successful communication. Also understand that sometimes, no matter how hard we try to focus, or participate, the BRAIN will simply shut down and say it has had enough. We will tell you if we are having a bad communication day, and why.

12. Instead of phoning, use text, email, instant messaging, Facebook, etc to contact the Deaf or HOH individual.

13. Provide real time captioning in your schools, work places, and at your events where possible. CART makes this a viable way of ensuring your deaf and HOH students, employees, church members, and community can participate. There are apps in development for real time speech to text use on our phones and smart wristwatches. Iseewhatyousay is one such app available.

Here is an absolute DON’T: if we completely miss part of a conversation, or join in late; PLEASE DO NOT SAY THE FOLLOWING: never mind, it wasn’t/isn’t important, it’s not about you, we’re done talking about it, or other similar and RUDE, DISRESPECTFUL statements. All that does is make us feel left out, unimportant; too much trouble to be worth repeated, or included; and hurts our feelings.

Most of us are active in communicating what our needs are, or what we have missed. It is equally important to listen to what we say, and try to employ those strategies for us. Some of us can hear with our hearing aids, or cochlear implant processors, but it doesn’t mean that we hear like a normal person. We don’t, and never will. If we aren’t wearing our hearing aids, or sound processor, then take additional time and effort to aid us in communicating what you say. Wait for us to put them on, or if we can’t due to an infection, migraine, cold, or they’ve been sent off for repair (not everyone has a backup), or the battery is dead, or it’s malfunctioning suddenly, be extra patient and considerate, because at those times, we are even more at a disadvantage.

Effective communication takes all participants actively working to communicate effectively.



6 thoughts on “Communication Strategies

  1. Great “training” tips for people wanting to communicate with HOH or Deaf people. I was HOH for over 40 years, then got a CI (now totally deaf without the processor). So I’ve spent many years coping and explaining to others what I need to better communicate with them. What I’ve learned is that some people “train” more easily than others, and many seem to be “UNtrainable”. I realize that these tips require hearing people to pay a lot of attention to the way they talk (it’s such a part of their personality!) and most people just can’t (or won’t) do it. I have to let it go, take as much responsibility for myself, and love them anyway!

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